As a home care client you should get exceptional service. You and your agency should work together for the highest quality care available. Exceptional treatment by agency, staff and caregiver should never be compromised.
If problems arise, the steps below may help.
Contact your Home-Care Agency
Communicate with the right staff person. Talk to the manager or owner. Describe the problem clearly and briefly. Include details such as the nature of the problem, how the problem affected you, date the problem occurred and names of the people involved. Say what you want. Ask for a solution, such as more caregiver training, schedule changes to meet your needs or to change the caregiver. Be firm but polite. If a staff person is rude, don't be rude in return. Speak to the manager or owner. Start over, describing the problem and how you have tried to solve it.
Please Remember
If your needs are not being met
If your home care agency is not responding
If you are frustrated and tired of complaining
